Refund & Returns
When returns and refunds are accepted, how to initiate one, and which items are non-returnable.
Returns Policy
If you need to return an item, please review our return policy below.
Eligibility for Returns
Returns are accepted only if the product is unused, in its original condition, and has the original shrink seal intact.
Exchanges
Yes, we accept exchanges. Contact us at support@apexperformance.co to request an exchange and we will guide you through the process.
Timeframe
Returns must be initiated within 30 days from the date of purchase.
Process
To initiate a return, email support@apexperformance.co with your order number. We will issue return instructions and, once your parcel is on its way back, we will keep you updated at each stage of the process.
Return Shipping
Customers are responsible for return shipping costs unlessthe item is defective or incorrect. If you have received a defective or incorrect item, please contact support@apexperformance.co with the details of your order.
Refunds
Once the returned item is received and inspected, we will issue a refund to the original payment method within 3–5 business days. Original shipping costs are non-refundable on all orders.
In the event of a partial return, if the total value of the retained items falls below the free-shipping threshold, the original postage fee will be deducted from the refund amount.
Non-Returnable Items
- Products without the original shrink seal, or without cap/lid for vial products.
- Items returned after 30 days from purchase.
- Used, damaged or altered products.
For any questions, please reach out to us at support@apexperformance.co.