Policies

UK Shipping Policy

Orders are dispatched Monday to Friday. Our order cut-off time is 9am each weekday.

Shipping within the UK is charged at £4.85. Orders over £50 qualify for free delivery.

Reliability is key, which is why we use a signed-for delivery service. Please note that we do not ship to InPost lockers or similar locations, as this will result in the return of your order and cause delays.

All UK orders are typically delivered within 1–3 working days. If your order is being dispatched from an alternative warehouse, please allow up to 6–7 working days.

Please make sure someone will be present at the delivery address. If no-one is in, the driver will leave a card so that a re-delivery can be arranged, or you can collect from the depot.

In the event of transit delays, please note we are unable to process a refund or replacement until the parcel is either on its way back to us or has been officially marked as lost.

Please don't refuse a delivery. Refused deliveries will incur a cost of the original delivery plus a return and processing cost of £5, deducted from any refund.

We do not take responsibility for delivery to shipping companies or freight forwarders — this will be at your own risk.

Customers are responsible for ensuring the shipping address is correct at the time of purchase. If the address provided is incorrect and the parcel is returned to us, the original shipping fee will be deducted from the order refund total.

Orders will not be dispatched on bank holidays, due to limited courier collections. They will be dispatched the following working day.

International Shipping Policy

All our international deliveries are handled by tracked services via Royal Mail and partner carriers.

For both free and paid deliveries, you are responsible for any customs duties or taxes incurred in the destination country. If you refuse to pay any customs fees and the parcel is returned to us, any original postage fees and return costs will be deducted from your refund total.

Apex Performance does its best to deliver within the stated time; however we cannot be held responsible for delays caused by customs clearance in the destination country. If your parcel is rejected at customs and returned to us, a refund will be issued once we receive the parcel back, minus any original postage fees.

Product Integrity & Damage Policy

All products are quality-checked and securely sealed prior to dispatch. Each item is individually inspected to ensure it leaves our facility in perfect condition.

Once a parcel has left our warehouse and is in the possession of the courier, Apex Performance cannot be held liable for any damage, leakage or product degradation that may occur during transit or as a result of improper storage after delivery. Environmental factors such as temperature, handling and transit conditions are outside of our control and can affect the integrity of research materials.

In the event you believe an item has arrived damaged, please contact us at support@apexperformance.co within 48 hours of receipt with your order number and clear photographic evidence. Our team will review on a case-by-case basis.

Please note we are unable to issue refunds or replacements for products that show signs of use, have been opened, or appear to have been stored incorrectly after delivery.